We have all experienced horrible customer service at some point in time. From a bad waiter/waitress at a restaurant, customer service rep for a cable or phone company, or mismanaged car dealership, it can be a painful experience. Maybe your experience should go on this list?
Just when you think you have heard or seen it all there is ALWAYS something (especially in Latin America) that pops up and surprises you. From a phone company demanding you pay for another customer’s bill (and you don’t even know the customer), to waiters not even paying attention to you and bring you the wrong food 3 times I would have thought I heard it all…nope!
Wikipedia defines ‘Customer Service’ as “Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the guest”. From that definition I think the key for a real estate concierge service is someone “who can adjust themselves to the personality of the guest”. Your customers satisfaction and peace of mind is the most important. Being a real estate concierge service in a foreign country is about setting up your customer for overall success not just selling them a piece of property.
Investopedia defines ‘Customer Service’ as “Customer service is the process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item. Customer service can take the form of an in-person interaction, a phone call, self-service systems, or by other means.” Being a real estate concierge service in a foreign country is more than “performing a transaction for the customer”, it’s about making sure your customer is 100% satisfied with the property and has knowledge of the surrounding area, tours, furniture outlets, malls, property management services, doctors in the area, etc..The customer should not have to tolerate a business, they should be sharing the positive experiences they have had with all their friends and family and hopefully on the internet to!
Oceans 5 Worldwide facilitates your ability to create life changing experiences that are more than just a property transaction. We aim to set you up for success so you can thrive and enjoy the emotional and financial profitability of the Dominican Republic.
We aim to enhance your time in the Dominican Republic by providing you with bilingual and respected real estate lawyers, doctors, accountants, tour operators along with residential contractors and anyone else that is needed for your success.
Let’s take a look at 3 reasons why you should use a real estate concierge service and not just “buy from an agent”. Moving overseas or purchasing a vacation home for residual income is more than just buying a piece of property, it is a lifestyle investment and can have a positive impact not only on your life but provide a chance to positively impact the lives of others through comfort and location.
Why is it important to use a real estate concierge service in a foreign country?
- Your in a new COUNTRY and you don’t have extensive knowledge of how things work. Things can be difficult and confusing. You might even be experiencing culture shock.
- We can save you time and expedite the services and people to you.
- We speak your language and understand you, no language barrier! Besides, we have been in your shoes before we know what you are experiencing so why not let us help you!
Oceans 5 Worldwide has always strived to provide more than just property to the customer, we want to share our knowledge and experience with your and make the proper connections so not only is the learning curve for the customer drastically reduced but the overall experience is much more smooth and positive. We don’t want you to spend hours investigating trying to figure everything out for yourself. That would be a disservice on our part.
We care about consumer education because our focus is to become your lifestyle consultant for all things concerning your new property. From what accountants, lawyers, interior decorators, doctors to use to where to buy furniture, buy a car, and what home improvement specialist to use and more! We go beyond the transaction by drastically reducing the learning curve by expediting you the people your need to talk to and have your questions answered in a timely fashion. Trust me, You don’t want to be a foreigner in a country and not know who to talk to, been there done that and it takes so long to learn the ropes and it can be a very difficult and time consuming process. Painful to say the least.
We would love to interact with you in our Facebook community of people who desire to make a lifestyle change by relocating to the Dominican Republic. Join us and all of our friends who are creating a more appealing and adventurous lifestyle for themselves and their family in the Dominican Republic. See you soon!